














Is this the same as pet insurance?
No - and that's actually a good thing for routine care. Pet insurance kicks in after something goes wrong and you file a claim. The Pet Hero Plan works differently: you pay a flat monthly or annual fee and your wellness visits, vaccines, bloodwork, and more are simply included. Think of it as a membership that makes staying on top of your pet's health easier and more affordable, not a safety net for emergencies.
It depends on where your pet is in life and how much preventative care you want bundled in:
Not sure? Our team is happy to help you figure out the best fit.
Enrollment takes just a few minutes through the Tandem app or online, and your benefits are active immediately. If you were just seen at one of our clinics, you can enroll within 48 hours of that appointment and have your Plan benefits apply retroactively to that visit.
You can pay monthly (spread across 12 installments) or save a bit by paying annually upfront. Either way, your full set of benefits is available from day one. Annual payments are non-refundable once made, and monthly plans require a valid card on file.
Yes -- all plans renew automatically at the end of the year, so your pet's coverage never lapses. You'll receive a reminder 30 days before your renewal date with the upcoming pricing.
You can stop your plan from renewing at any time with no cancellation fee. Just do it through the Tandem app, by phone, by chat, or in person at a clinic. Your benefits continue through the end of the plan year you already paid for.
If you want to end your plan before the year is up (early termination), there is a fee -- the lesser of the remaining balance on your plan or the retail value of services you've already used, plus a $150 fee. The minimum is $150. Our team will always give you a written breakdown before anything is charged.
If a payment doesn't go through, your plan benefits will be paused until the balance is brought current. We'll reach out to help get it sorted. If a plan stays on hold for more than 120 days, it may be terminated and the balance referred to collections -- so it's always best to reach out to us early if you're having trouble.
Your discounts apply to services, diagnostics, medications, and products at any Tandem facility. They can't be used through online pharmacies or stacked with other promotions. The discount level depends on your plan -- 5% on Sidekick, 10% on Avenger and Origin Story, and 20% on Champion.
The plans are built around preventative care, so emergency visits, surgeries, and specialized treatments aren't included -- with one exception: the Origin Story Plan includes a spay or neuter surgery. Pre-existing conditions are also outside the scope of any plan. For anything beyond routine wellness, our team can walk you through your options at the time of the visit.
All plans include unlimited telehealth visits, which are great for minor concerns, quick questions, and follow-ups. Visits need to be scheduled in advance and are subject to availability. For anything more serious, we'll always recommend bringing your pet in.
Your vet may adjust which specific vaccines are given based on your pet's age, health, lifestyle, and history -- that's just good medicine. Any substitution stays within your plan's included vaccine allotment, so there's no extra charge, but it also doesn't entitle you to additional vaccines beyond what the plan covers.