Frequently Asked Questions

FAQ

Q: What is Tandem?

offering comprehensive wellness exams, vaccines, and preventive care to pets in the Greater Boston area. We have a full-service clinic in Somerville and also provide convenient mobile veterinary services directly to apartment and condo buildings in neighborhoods throughout Boston, Cambridge, Quincy, and Revere. We also offer telehealth options.

Q: What vaccines do you offer?

You can see the full list of vaccines we currently offer on our pricing sheet.

Q: My pet just needs a vaccine. Do they need to have a wellness exam?

Yes, we require a wellness exam for all new patients. This allows our vet team to provide the best possible care for your pet.

Q: I scheduled an appointment for a wellness exam and vaccines. Do I need to specify the vaccines I want for my pet ahead of time?

No, the vet will advise which vaccines are recommended for your pet following the wellness exam.

Q: How much do services cost?

Please refer to our pricing sheet for current prices.

Q: What are Tandem onsite clinics?

Tandem onsite clinics are one-day or half-day events in which we bring our expert team of veterinary providers to your apartment building for wellness exams, vaccines and screenings. These events are typically held on weekends and evenings for convenience. Please reach out to us to check on upcoming events, or to request an event in your building.

Q: How do I get the vaccination records or lab results?

All vaccination records or lab results will be emailed to you after your visit.

Q: How long does it take for me to get the lab results?

Our screening tests are run on-site and result in under 15 minutes.

Q: Do you accept pet insurance?

Yes! While we don’t directly bill pet insurance companies, we’re happy to work with you to provide all the documentation needed to submit your claim. Most pet insurance providers reimburse you after you’ve paid for your pet’s care.

Q: What if I have a follow up question or concern?

With the Tandem App, you can chat with us any time with questions. We also offer virtual follow-up consultations through our app. You can email or call us with any questions.

Q: Do you have parking?

At our Somerville Hub on 116 Beacon St we have limited parking. At our satelite clinics we may as well but please call to confirm.

Q: What forms of payment do you accept?

Credit card or mobile wallets (such Apple Pay and Google Pay). We also accept Care Credit and Scratch Pay.

Q: What is your cancellation policy?

We ask that you please give us advanced notice if you have to cancel an appointment. We will not charge a cancelation fee if you cancel more than 24 hours before your appointment. We may charge a fee of $50 for cancellations within 24 hours of your appointment and $100 for no-shows.

Q: Will Tandem delete my personal data if requested?

Yes, if you are no longer using Tandem products and services and would like us to delete your personal data, contact us at privacy@tandem.vet.  See our privacy policy for more details on how we use your data.